RETURNS & EXCHANGES

We want you to be happy, satisfied, and cigarette free. And if you know us, you’ll know that we’ll do just about everything in our power to make sure of that. But at the end of the day, we’re limited by the policies of our suppliers and manufacturers. So please read our return and exchange policy carefully.


E-Liquid

  • ​E-liquid may be exchanged within 5 days of date purchased, if seal unopended
  • E-liquid bottles may only be exchanged for flavors in same brand, line, size and nicotine level
  • E-liquid may not be returned only exchanged
  • Original packaging (including label and other packing) must be in brand new condition to be eligible

Devices, Starter Kits & Tanks

Most manufacturers have a 90 day warranty on products. Please check the warranty card in your packaging for more information for your specific product.

Make It Vapor offers exchanges or store credit within 2 weeks of purchase date on all Vape Devices, Starter Kits and Tanks if the following apply:

  • Dead On Arrival devices (not turning on or functioning)
  • Screen malfunctions
  • Chip issues (auto-firing, not recognizing any atomizers, “low battery” on a fully charged battery)
  • Manufacturing defects
  • Internal battery defects (if applicable)

Vape Devices, Starter Kits and Tanks are NOT eligible for exchanges or store credit if the following apply:

  • Damaged devices (improper usage, water damage, drops, abuse, wear and tear)
  • Cosmetic issues
  • Tank leaks, dry hits, or shorted coils
  • Units functioning up to spec (i.e. you changed your mind)
  • Modified products
  • Software issues
  • Using improper or damaged battery in device
  • Clearance items
  • If you have placed liquid in your device or tank we will not accept the return or exchange under any circumstances
  • If we determine that you have put liquid in the device we will not issue an exchange or store credit

CBD (Cannabidiol)

Make It Vapor offers exchanges or store credit within 2 weeks of purchase date on all CBD Products if the following apply:

  • Packaging is unopened

All other items excluding those listed above

Make It Vapor offers exchanges or store credit within 2 weeks of purchase date on all items that do not fall under the category of E-Liquid, Vape Devices, Starter Kits, Tanks and CBD  if the following apply:

  • Packaging is unopened
  • Original packaging (including label and other packing) must be in brand new condition to be eligible
  • If we determine that your item does not meet the above requirement we will not issue an exchange or store credit

Do I need a receipt for an exchange or store credit?

A receipt is required for all exchanges or store credit, this can include a physical or digital receipt from your email or text messages.

Can sale items be returned or exchanged?

All sale items are final and are not eligible for exchanges or store credit.